Skip to content
Lifetime: one-time € 199, nothing per month

Performance at bol

Your performance on bol, per week against the standard

bol tracks your performance against its service standards every week. If you fall below them, it costs you quality score and eventually the buy box. Bkoppeling fetches the figures and puts them next to bol's standard, with what you can do about each point.

Start 14 days free View the demo

In every plan, from € 9,95 per month. First 14 days free, no payment details needed.

bkoppeling.nl/dashboard/gezondheid

Performance at bol

Week 44
  • On-time deliverywithin bol's standard 98,3%
  • Cancellationswithin bol's standard 0,6%
  • Track and tracebelow bol's standard 96,1%
  • Response to customer questionswithin bol's standard 100%
Track and trace is falling below the standard. Give bol a valid track-and-trace code for every shipment you send yourself.

Illustrated example using data from the demo store.

that bol measures per week
8 metrics
trend per metric
13 weeks
this week's status updated
Every 6 hours

How it works

Set it up once, then it runs by itself

  1. 1

    bol measures

    Your performance against the service standards, per week, with a standard for each metric.

  2. 2

    Bkoppeling fetches it

    The current and previous week every six hours, older weeks once.

  3. 3

    You see what needs to improve

    What's within and outside the standard, by how much, and what you can do about each metric.

Which metrics

  • Delivered on time
  • Cancellations
  • Track-and-trace
  • Returns
  • Customer questions per item
  • Response to customer questions
  • Phone availability
  • Seller rating

If bol doesn't measure a metric for your account, we leave it out.

The standard comes from bol

We don't measure anything ourselves: the figures and standards come from bol, because they can differ per seller and per week. For each metric you see the value for the latest week, the standard, the change, the counts ("118 of 120") and the thirteen-week trend.

And the quality score?

Since June 2026, bol's quality score counts toward the buy box, based on these service standards. You can see your quality score and any policy points at bol itself. Bkoppeling shows you, per metric, where your score comes from and what you can do about it.

Good to know

What Bkoppeling doesn't do here, so you don't run into any surprises.

  • You can see your quality score and policy points at bol itself, not in Bkoppeling.
  • You don't get notifications about your performance (yet), and they're not in the email reports.

Works well together with

All features
Invoice requests Answered within 24 hours, with a countdown Reports by email Your figures every morning, week or month Alerts Buy box lost or a request about to expire

Questions

Questions about your performance

Don't see your question? Email klantenservice@bkoppeling.nl.

Which performance figures do I see?

The points that bol measures every week: on-time delivery, cancellations, track and trace, returns, customer questions per item, response to customer questions, phone availability and your rating as a seller. Always next to bol's standard, with the trend over thirteen weeks.

Do I also see my quality score?

No. You see your quality score and any policy points at bol itself. Bkoppeling shows you how you're doing on each service standard and what you can do about it.

How often are the figures updated?

The current and previous week every six hours, because bol is still updating those figures. We retrieve older weeks once.

Will I get a notification if I drop below the standard?

Not yet. You can see it in your dashboard, on the Account health page.

After the next shipment, it's already working.

Connect your seller account in a few minutes and try everything free for 14 days. No payment details needed.

Start 14 days free View the demo