Exactly what came back
The credit invoice covers the number of units that came back, at the price on the original invoice. You're never credited more than was invoiced. The buyer, language and VAT scheme are the same as on the original invoice.
Credit invoices
A credit invoice for every return on bol, automatically
If a buyer sends an item back and bol reports that the return has been processed, Bkoppeling creates the credit invoice for the returned items. Your revenue and your VAT add up again, without you doing anything.
In every plan, from € 9,95 per month. First 14 days free, no payment details needed.
bkoppeling.nl/dashboard/creditfacturen
Return R-48213
Processed1 × Thermos mug 350 ml has been returned.
Return R-48220
ExchangeNew item, no money back: no credit invoice.
Included in the VAT overview for Q4, and sent to Moneybird
De Drinkfles
On invoice F2026-00079
Credit invoice
C2026-000074 November 2026
Thermos mug 350 ml × 1−€ 17,85
VAT 21%−€ 3,75
Total−€ 21,60
Illustrated example using data from the demo store.
- between two checks for completed returns
- 10 min
- credit invoice numbers, starting with C by default
- Own series
- deliberately gets no credit invoice
- Exchange
How it works
Set it up once, then it runs by itself
-
1
The buyer sends something back
The return goes through bol as usual, just as you're used to.
-
2
bol marks the return as completed
And the item is really back. Bkoppeling sees that within ten minutes.
-
3
The credit invoice is ready
For exactly the items that were sent back, emailed if you want, and passed on to your accounting.
No credit invoice for an exchange
When a buyer exchanges an item, they get a new item and no money back. The sale stands, and a credit invoice would wrongly lower your VAT. That's why Bkoppeling doesn't create one.
Manual crediting works too
With the "Credit" button on an invoice, you create a credit invoice for the full outstanding amount, for example for a cancellation after shipping. For a completed return, you can also do it from the Returns page.
In your accounting and your VAT overview
Credit invoices count as negative amounts in the VAT overview and, if you turn it on, are sent to your accounting software. The UBL version includes a reference to the original invoice.
Good to know
What Bkoppeling doesn't do here, so you don't run into any surprises.
- A credit invoice isn't sent to bol: bol doesn't accept credit invoices.
- Manual crediting covers the full outstanding amount; you can't pick individual lines.
- The PDF of the credit invoice doesn't show the number of the original invoice. Your dashboard and the UBL file do.
Questions
Questions about credit invoices and returns
Don't see your question? Email klantenservice@bkoppeling.nl.
When does Bkoppeling create a credit invoice?
As soon as bol reports a return as processed and the item has actually come back. Bkoppeling checks this every ten minutes and creates the credit invoice for exactly the items that were returned.
And for an exchange?
Not then. With an exchange, the buyer gets a new item and no refund, so the sale stands.
Does the credit invoice go to bol?
No. bol doesn't accept credit invoices. It does go to your accounting software and into your VAT overview, and if you e-mail invoices, the buyer gets it too.
Can I issue a credit myself, for example for a cancellation?
Yes. With the "Credit" button on an invoice, you create a credit invoice for the entire outstanding amount.
After the next shipment, it's already working.
Connect your seller account in a few minutes and try everything free for 14 days. No payment details needed.