Terms and conditions

1. Us and you

In these terms we like to write in the second person to keep things personal and close to you. We believe in transparent, clear and honest communication. When we write 'you' or 'your', we mean you as a user of our online services. This can be our online application, our apps and/or your visit to our website.

2. Validity of these terms

By using our services or visiting our website, these terms apply. When you create a user account with us, you explicitly state that you agree to these terms. We always work on the basis of these terms and only deviate from them if this has been explicitly agreed in writing or by e-mail.

Any general terms and conditions that you use yourself explicitly do not apply, and we expressly reject their validity.

3. Creating a user account

When you create a user account with us, you'll need to fill in some details. We need these details to set up your environment. Afterwards you can add to and/or change your business information when it changes. You are responsible for the accuracy of these details.

4. Monthly period in a user account

Your monthly period doesn't run in sync with calendar months. The period depends on the day you signed up. If you signed up on the 14th of the month, each monthly period runs from the 14th day of the month through the 13th day of the following month.

5. Trial period

For the first monthly period after you create a user account, you can try bkoppeling.nl for free (except for optional paid services). During this period you can evaluate whether we meet your needs and suit your business. If not, you can delete your user account and stop using the service at any time.

6 Fair use policy

A fair use policy applies during the trial period. If you use more of our service than we can reasonably expect from a normal user, we may act by blocking your account. The fair use policy may change. We are not obliged to inform you of this.

7. Stopping with bkoppeling.nl

You can easily stop using bkoppeling.nl in your user account.

7.1 Deleting all data

Do you want to delete all your data yourself? You can indicate this in your user account. Make sure you first export all your data to another location before you delete your user account. We will immediately destroy your user account and all associated data. It is not possible to restore this at a later time.

8. Price changes

We may change our prices in the future. If we do, we'll notify you of the change at least four weeks in advance via our website or by e-mail. If you don't agree with the change, you can delete your user account. If you continue to use bkoppeling.nl after those four weeks, you indicate that you agree to the change.

We may also adjust our prices every year based on inflation correction. We will also announce this at least four weeks in advance, and in that case too you can delete your user account if you don't agree.

9. What you can expect from us

Above all, we hope bkoppeling.nl works well for you and that it helps you enjoy your administration more and, above all, gives you more time for more enjoyable things. That's why we do our best to make bkoppeling.nl work as well as possible at all times. Every day we work hard and with great pleasure on bkoppeling.nl to keep making it better.

9.1 Availability

Unfortunately, we can't guarantee that we are available or reachable 24 hours a day and that everything works without disruptions. We also can't guarantee that we can be used on every device. Of course, we'll do our utmost to keep bkoppeling.nl as available and reachable as possible.

9.2 Maintenance

We may sometimes take bkoppeling.nl offline to carry out maintenance and make changes. We try to carry out most maintenance without you noticing, but if bkoppeling.nl has to go offline, we try to do this at night or on weekends as much as possible.

9.3 Functionality

We are free to change, add or remove functionality and components of bkoppeling.nl. As a result, certain functionality may no longer be available or bkoppeling.nl may no longer work on certain devices.

9.4 Information and reports

We will do our utmost to make sure all information is current, accurate and error-free, but we cannot guarantee this. Reports, overviews, invoices or calculations that you create in bkoppeling.nl may contain errors. This can happen because of a system error on our side, but also because you entered incorrect information or data yourself. Always check the reports, overviews and calculations before you use them for, for example, your tax return.

9.5 Helpdesk support

Our support helpdesk is ready to help you with your questions about bkoppeling.nl. You can also find questions and answers on our website. All information on our website and all answers from our support helpdesk are meant to help you, but they do not carry the same substantive weight as the advice of an accountant or bookkeeper. You therefore cannot derive any rights from advice given by our helpdesk.

9.6 API integrations

If you use an integration with another package, such as an accounting or bank integration, we only have influence over the API on our side of the integration. We have no influence over the systems on the side of the accounting package or the bank. If a failure occurs there, we are not responsible or liable for it. If you use our API, we can only influence how the API itself works, but we have no influence over the application that communicates with our API. If a failure occurs there, we are not responsible or liable for it.

9.7 External information

We are in no way liable for the availability or content of third-party web pages that we link to on our own website.

10. Ownership of the data you enter with us

All data you enter in your user account with us is of course yours and will always remain yours. We will never claim, and can never claim, ownership of this data.

11. Relationship with other companies

Please note that we are a different and independent company from bol.com B.V., and you should not confuse us with it.

12. Personal data of you and your customers

In bkoppeling.nl you can enter personal data of others, such as address and contact details of your contacts or creditors. We use this information, for example, on the documents you create through our system. Because you enter this personal data with us, both we and you must comply with the General Data Protection Regulation (GDPR). To comply with the GDPR, we agree to the following:

Legally, you are responsible for processing the personal data you enter with us. This makes you the data controller. We are the data processor. Under the GDPR, we are required to enter into a data processing agreement with each other. Based on this data processing agreement, we will only process the personal data you enter with us if you instruct us to do so. You give us this instruction by agreeing to these terms and conditions.

Please read our data processing agreement carefully.

You are responsible for the personal data you enter in your user account. You must comply with applicable laws and legal requirements. If you do not meet these requirements and we are held liable by a third party for damage incurred, you will immediately indemnify us and hold us harmless from any form of liability.

To protect the personal data mentioned above, we have taken all measures within our power, such as secure SSL encryption of data traffic and encryption of personal data with AES-256. All employees use a security key to access the servers and administration. Our servers are located in the Netherlands and fall under Dutch law.

We and you will make sure that everyone who has access to the personal data mentioned above does not share it with others and keeps it confidential, unless we are required to do so by law.

13. Your privacy

Privacy is an important right, and we are strong supporters of privacy ourselves. We will always do our best to comply with the General Data Protection Regulation (GDPR). We also take measures to protect your personal data. Read more about this in our privacy statement.

14. Your responsibilities

A few rules apply to the use of bkoppeling.nl.

– You may not create a user account in an automated way;
– You must meet the minimum legal age.
– A user account may be used for one business. If you have multiple trade names, you may still use one user account; you can then define multiple profiles within your user account.

bkoppeling.nl is used by many entrepreneurs, and we are proud of the trust placed in us. In return, we also trust that you will use bkoppeling.nl responsibly.

You agree not to misuse bkoppeling.nl or help anyone else to do so. This means you may not do anything that conflicts with these terms, legal provisions, public order or morality (prevailing norms and values). Among other things, this means you may not:

– probe, scan or test the vulnerability of bkoppeling.nl without prior written permission;

– break or otherwise circumvent security and authentication measures;

– send unsolicited advertising, promotions, ads or spam via bkoppeling.nl;

– send altered or misleading information, or information with a false source of identification, including 'spoofing' and 'phishing';

– incite intolerance or hatred towards a person or group on the grounds of race, religion, ethnic origin, gender, gender identity, sexual orientation, disability or impairment;

– break the law in any way, including storing, publishing or sharing material that is fraudulent, defamatory or misleading;

– infringe the privacy or rights of others.

We reserve the right to block or delete your user account if we have substantial suspicions that you are using bkoppeling.nl for unauthorized purposes as described above.

You may not reproduce our information, images and/or other materials on other websites or media without our permission. Rebuilding bkoppeling.nl in whole or in part is also not allowed.

You are liable for the accuracy of the e-mails and documents sent under your name, and you are liable for any claims arising from incorrect invoicing, incorrect delivery, tax claims, etc.

You are responsible for how you use our service and for everything that happens in your user account. This includes any misuse of or by your user account. We are explicitly not responsible for this. We therefore recommend choosing a good, strong password and changing it regularly. Don't share your password with others. Do you want to give other people, such as your accountant or partner, access to your user account? Then create an extra user and give them access to your administration.

15. Violation of the terms

If you take actions that go against our terms, you are fully liable for any damage that results. If someone else holds us liable for damage caused by you violating our terms, you indemnify us immediately against that damage. We may block your user account, with or without warning, or delete it permanently. This can also happen at the request of an authority. We may also give an authority access to your user account if we are legally required to do so. If we delete your user account and all associated data, you lose all your information. We are not responsible and never liable for any damage you suffer as a result.

16. Resolving disputes

Let's first discuss your dispute together and try to work it out without the need for formal legal proceedings. We'd like to hear from you if you're not satisfied with us. If we can't resolve it together, we will submit the dispute to a competent Dutch court in the district where we are based. This agreement is governed by Dutch law.

17. How do we deal with force majeure?

In the event of force majeure that prevents us from offering our services, we are not obliged to provide bkoppeling.nl or to meet our other obligations under this agreement. This also includes force majeure caused by our suppliers failing to meet their obligations, or by power or internet outages at our premises, at one of our suppliers or at others.

18. For which damage can and can't you hold us liable?

If you want to hold us liable for any damage, you can do so by sending us a written notice in the form of a notice of default. In this notice, state why and for what you are holding us liable. You must give us a reasonable period to look for a solution for you. This may consist of repairing or limiting any damage. The liability of bkoppeling.nl for indirect damage, including consequential damage, lost savings, lost profits and damage due to business interruption, is explicitly excluded.

The liability of bkoppeling.nl for attributable failure to perform the agreement is in all cases limited to compensation for direct damage, solely as a result of insufficient availability. In no case will the total compensation for direct damage exceed € 500,- (five hundred euros).

19. Changes to these terms and conditions

These terms and conditions may change from time to time. We will let you know in good time by e-mail or via our website. If you don't agree with the change, you can terminate our agreement by deleting your user account. If you keep using bkoppeling.nl after being notified of new terms and conditions, we assume you agree to them.