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Privacy policy

Thank you for trusting bkoppeling.nl. Below we describe how we handle your data when you use our website, software and services.

We attach great importance to the privacy of our users. We respect and protect the privacy of our users on our website and in our applications. We only use your data so that you can use our service properly. We will never sell data to third parties! All data you enter belongs to you. Do you have questions about our privacy statement? Let us know.

We and you

In this privacy statement we like to address you directly, to keep things personal and close to you. We believe in transparent, clear and honest communication. When we write 'you' or 'your', we mean you as a user of our online services. This can be our online application, our apps and/or your visit to our website.

When we write 'we', 'us' or 'our', we mean bkoppeling.nl

Dutch law

The legal relationship between you and us is governed by Dutch law, and personal data is processed in accordance with applicable Dutch privacy laws and regulations, in particular the General Data Protection Regulation (GDPR).

Storage of personal data by us

To be able to provide our services to you, we store both personal and non-personally identifiable data about businesses and individuals who use our service. This data may include a name, phone number or bank account number, among other things. We collect personal data when you sign up for a user account with us, use our services or contact our helpdesk.

We collect, store and use your personal information so that you can use our online application, websites, apps and connected services.

We use your data to, among other things:

  • Sign you up for a new user account based on your name, e-mail address and password;
  • Provide all services for creating and sending invoices and quotes;
  • Provide support through our helpdesk.

Because we want to tailor our services as closely as possible to our users' needs, we also store aggregated, anonymized information about our users and their use of our service, in addition to personal data.

By using our service, we may also store personal information of third parties through our users, such as the customers of our direct users. As the user account holder of bkoppeling.nl, you are responsible for the data you enter. As an account holder, make sure your customers are aware of this privacy statement.

We don't keep your personal data longer than necessary for the purposes above. Under the General Data Protection Regulation (GDPR), you have the right to be forgotten. You can exercise it by deleting your user account. We will then remove all your information from our systems.

Security of your data

We have put appropriate technical and organizational measures in place to protect your personal data against loss and unlawful processing. We use advanced firewalls and monitor network traffic continuously. All connections to our servers are secured with SSL. All passwords are stored securely using cryptographic protection.

We have automated almost all service activities, so our technical staff only need a minimal amount of human interaction. By default they have no access to your account and data. Instead, they get access only when needed, under strict management supervision, for example to fix problems or to add and improve features within your account, as with any other online service provider.

Sharing your data with third parties

We will never share your data with third parties without your prior consent, unless we are legally required to do so. We may share (part of) your data with third parties if this is necessary to carry out certain services.

We reserve the right to share (part of) your data in the event of a transfer of ownership of (part of) the owners of bkoppeling.nl or of bkoppeling.nl itself, for example through a merger or acquisition by another company. If your data is shared with the acquiring company, we will make an effort to inform you, for example with a notice on bkoppeling.nl.

Our website contains links to third-party websites. We are not responsible for these third parties' compliance with privacy legislation.

Use of cookies

Cookies are small pieces of information that your browser stores on your computer. We use two types.

Needed for the service to work. When you log in or open the demo, a cookie remembers your session. We also store your cookie choice (the bk_cookies cookie, for one year). No consent is needed for these.

Measuring how the website is used and which ads work, only with your consent. On the website and in the demo we use Google Analytics and Google Ads (Google Ireland) and Microsoft Clarity (Microsoft Ireland). This shows us which pages are visited, where visitors come from, which ad someone came through and whether it led to a sign-up, and where visitors get stuck. For this, Clarity also records mouse movements and clicks on the page; what you type in forms is masked. We don't sell this data and don't share it with others for their own purposes. We have signed a data processing agreement with Google. Data may also be processed in the United States; both companies are covered by the EU-US Data Privacy Framework. Google Analytics keeps the data for 14 months.

Without your consent, Google sets no cookies. We use Google's Consent Mode: Google then only receives a signal, without cookies and without identifiable data, that a page was viewed, and uses it to estimate counts. Without consent, Clarity works only without cookies: it sees what happens during each visit, but doesn't recognize you on a later visit. In the customer dashboard we measure none of this, except for one signal right after sign-up that an account has been created.

The website chat. If you ask a question in the chat at the bottom right, your question is sent to Anthropic (the maker of the Claude AI) to generate an answer. Anthropic does not use this data to train its AI. We keep the conversation for one year to improve the chat and the website. Don't enter any personal data or passwords. If you choose "Mail us", we'll send your question, your e-mail address and the conversation to our customer support team so we can reply to you.

You can change your choice at any time via "Cookie settings" at the bottom of every page, or delete the cookies in your browser.

Access to your personal data

You can send us a request at any time to find out which personal data we process about you. We will respond to your request within four weeks. After you have received our reply, you can tell us what you want to do with this data. You can add to it, correct it or delete it. We will respond to your changes within four weeks of receiving them.

Can this Privacy Statement be changed?

We may change our Privacy Statement. Any changes will be visible on this page immediately. The date of the current version is shown at the bottom. We therefore recommend checking our privacy statement regularly so you stay informed of any changes.

If you have any further questions about our Privacy Statement, feel free to contact us. Our helpdesk will gladly help if you need information about your data or want to change it.