Wat is een factuuraanvraag bij bol?

Een koper kan in zijn bol-account om een factuur vragen, bijvoorbeeld omdat hij die nodig heeft voor zijn administratie. Bol zet dat verzoek in je verkoopaccount en verwacht dat je het binnen 24 uur beantwoordt met een factuur.

Hoe snel beantwoordt Bkoppeling een factuuraanvraag?

Bkoppeling kijkt elke vijf minuten bij bol. Staat er een aanvraag, dan wordt de factuur gemaakt als die er nog niet was en geüpload naar bol. Meestal is een aanvraag zo binnen enkele minuten beantwoord.

Wat als het een keer niet vanzelf lukt?

Dan zie je de aanvraag op de pagina Factuurverzoeken in je dashboard, met de tijd die je nog hebt, en krijg je een melding, standaard zes uur voordat de 24 uur om zijn. Je beantwoordt hem met één knop, met een formulier of met een eigen pdf.

Krijgt de koper een extra mail?

Nee. De factuur staat bij bol in het account van de koper, en bol laat hem weten dat hij er is.

Invoice requests

Every invoice request from bol answered within 6 hours

A buyer can ask bol for an invoice, and bol expects you to answer that invoice request within 24 hours. Bkoppeling does it automatically: it picks up the request, creates the invoice if there isn't one yet and uploads it to bol.

Start 14 days free View the demo

In every plan, from € 9,95 per month. First 14 days free, no payment details needed.

bkoppeling.nl/dashboard/factuurverzoeken

bol gives you 24 hours you need: 5 min

Answered, well in time

Invoice request

A000D2M8KQ

Bakkerij Smits B.V. is asking for an invoice.

14:01

The buyer asks bol for an invoice
14:05

Bkoppeling sees the request and creates invoice F2026-00085
14:06

Uploaded to bol, with the order
14:06

Request closed. No extra email to the buyer

Illustrated example using data from the demo store.

is what bol gives you for an invoice request: 24 hours
between two checks at bol: 5 min
logging in to bol yourself to upload an invoice: 0 times

How it works

Set it up once, then it runs by itself

1
The buyer asks for an invoice

For example a business buyer who needs it for their records. bol puts the request in your seller account.
2
Bkoppeling sees it within minutes

We check bol every five minutes. If there's a request, we create the invoice if there wasn't one yet.
3
The invoice is at bol

The buyer gets it from bol. No extra email is sent, and the request is closed.

Prevention is even better

With uploading turned on, the invoice is already in your buyer's bol account for every shipment. Most buyers then don't need to ask for it. If a request does come in, it's answered automatically.

A countdown for when it doesn't work out

Sometimes it doesn't work automatically: an upload that bol rejects, or an order whose details bol no longer provides. On the Invoice requests page in your dashboard you then see per request how much time you have left ("5 hours left", "40 minutes left"), and you get a notification, by default six hours before the 24 hours are up.

For old orders too

If a buyer asks for an invoice for an order whose details bol no longer provides, you fill in the invoice in a form: name, address, VAT number and the items. Or you upload your own PDF, which goes to bol unchanged. Invoices from the old site go to bol with their original number.

Good to know

What Bkoppeling doesn't do here, so you don't run into any surprises.

Automatic answering works for shipments from the moment you turn on automatic processing. For earlier ones, you answer them with one button on the Invoice requests page in your dashboard.
If bol rejects an invoice, you have to fix it yourself. You'll get a notification about it, with bol's reason.

Works well together with

All features

VAT invoices For every shipment, on bol and in the email Performance at bol Your service levels per week next to the target Alerts Buy box lost or a request about to expire

Questions

Questions about invoice requests

Don't see your question? Email klantenservice@bkoppeling.nl.

What is an invoice request at bol?

A buyer can ask for an invoice in their bol account, for example because they need it for their records. bol puts that request in your seller account and expects you to answer it with an invoice within 24 hours.

How quickly does Bkoppeling answer an invoice request?

Bkoppeling checks bol every five minutes. If there is a request, the invoice is created if it didn't exist yet and uploaded to bol. A request is usually answered within a few minutes.

What if it doesn't work automatically once?

Then you'll see the request on the Invoice requests page in your dashboard, with the time you have left, and you'll get a notification, by default six hours before the 24 hours are up. You answer it with one button, with a form or with your own PDF.

Does the buyer get an extra e-mail?

No. The invoice is in the buyer's account at bol, and bol lets them know it's there.

After the next shipment, it's already working.

Connect your seller account in a few minutes and try everything free for 14 days. No payment details needed.